Privacy Policy
At The Thought Shelf, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details
- Payment information (processed securely through third-party payment gateways)
We do not store or have direct access to your card or banking details.
How We Use Your Information
Your information is used strictly to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Communicate order updates and support requests
- Handle returns or replacements
- Improve our store and customer experience
- Comply with legal and operational requirements
- To deliver relevant advertisements and marketing communications through third-party platforms such as Facebook and Instagram
We do not use your data for newsletters or marketing emails unless you voluntarily contact us.
Advertising & Third-Party Data Sharing
We may share limited customer information with third-party advertising partners, including Meta (Facebook and Instagram), to help deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
This data may include actions taken on our website, such as page visits or purchases, and is used in accordance with Meta’s data usage policies.
We do not sell personal information and only share data necessary for advertising and analytics purposes.
Sharing of Information
We only share your information with trusted third parties when necessary, such as:
- Courier services for delivery
- Payment gateways for secure transactions
- Shopify and related service providers for store operation
- Advertising and analytics partners such as Facebook and Instagram for marketing and performance tracking.
We never sell, rent, or trade your personal information.
Data Protection & Security
We take reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure. While no online system is 100% secure, we follow industry-standard practices to safeguard your information.
Cookies
Our website may use basic cookies to ensure proper functionality and a smooth shopping experience. These cookies do not store personal or sensitive information.
Cookies may also be used by third-party advertising partners to show relevant ads based on your interaction with our website.
Your Rights
You have the right to:
- Request access to your personal information
- Ask for corrections or updates
- Request deletion of your data (where legally permitted)
To make such requests, please contact us using the details below.
Contact Information
If you have any questions or concerns about this Privacy Policy, you may contact us at:
Email: thethoughtshelfpk@gmail.com
Phone: +92 305 9355459
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will be effective immediately upon posting.