Refund Policy
At The Thought Shelf, we do not offer monetary refunds. Please read the policy below carefully before placing an order.
No Refund Policy
- All sales are final
- We do not issue refunds to the original payment method
- Cash refunds, bank transfers, or store credits are not available
Replacement in Place of Refund
In eligible cases, we offer replacements only, which means:
- The product will be exchanged, not refunded
- Replacements are provided for:
- Damaged items
- Incorrect items sent
If the same product is unavailable, a similar item of equal value may be offered with customer approval.
Ineligible Cases
Refunds or replacements will not be provided for:
- Change of mind
- Sale or discounted items
- Minor colour or design variations
- Delivery delays caused by courier services
- Requests made after 3 days of delivery
Replacement Timeline
- Approved replacements are processed after the returned item is received and inspected
- Dispatch time follows standard shipping timelines
Contact Information
For any questions regarding this policy, contact us at:
Email: thethoughtshelfpk@gmail.com
Phone: +92 305 9355459